The most frequent question in initial calls: "What does Power Pages really cost?"
The answer is more complex than "X pounds per month" – but don't worry: After this article you'll know exactly what costs to expect and how to calculate them.
Promised: No marketing speak, no hidden costs, only honest numbers.
Costs at a Glance
Base Licence
per month
- ✓ Unlimited anonymous visitors
- ✓ 100 authenticated users/month
- ✓ Hosting included
Additional Users
per user/month
- • From 101st authenticated user
- • In 100-packs (€317/month)
- • Scalable monthly
Implementation
one-time
- • Setup & Configuration
- • Templates & Customisations
- • ERP/CRM Integration
Understanding the Licensing Model
🔑 Authenticated Users vs Anonymous Visitors
✓ Authenticated Users
Definition: People with login account who see personalised data
Examples:
- • B2B customer sees their orders
- • Partner sees their commission statement
- • Supplier sees open orders
Licensing: Per active user/month
✓ Anonymous Visitors
Definition: People without login who only see public content
Examples:
- • Prospect reads Knowledge Base
- • Visitor browses FAQs
- • Public product documentation
Licensing: Unlimited in base licence
💡 Important: Only ACTIVE authenticated users per month are licenced, not registered accounts. If you have 1,000 registered customers but only 400 log in during January → You pay for 400 users.
📊 Licence Calculation: Examples
| Scenario | Active Users/Month | Licence Calculation | Cost/Month |
|---|---|---|---|
| Small B2B Portal | 50 | Base licence (incl. 100 users) | €200 |
| Mid-Market Portal | 250 | Base (100) + 2× User Pack (200) | €834 |
| Large Partner Portal | 500 | Base (100) + 4× User Pack (400) | €1,468 |
| Enterprise Portal | 2,000 | Base (100) + 19× User Pack (1,900) | €6,223 |
🎯 Rule of thumb: Approx. 40-60% of your registered customers are active monthly. With 500 registered B2B customers → approx. 250 active users/month.
Hidden Costs? What Else May Apply
1 Capacity Add-Ons (for high traffic)
What is it? Additional compute and storage capacity for very large portals.
When do I need this?
- • >50,000 API calls per day
- • >1 GB file storage
- • Complex business logic with many automations
Costs: From €45/month (50,000 requests)
✓ Most mid-market portals do NOT need Capacity Add-Ons
2 Premium Connectors (for third-party systems)
What is it? Licences for connections to non-Microsoft systems (e.g. SAP, Salesforce, Oracle).
Examples of Premium Connectors:
- • SAP ERP
- • Salesforce CRM
- • Oracle Database
- • Adobe Sign
Costs: From €40/user/month (Power Automate Premium)
✓ For Microsoft systems (Dynamics 365, SharePoint, SQL) NO Premium Connectors needed
3 Azure Services (Optional)
What is it? Additional cloud services for specialised functions (e.g. AI, custom APIs).
Examples:
- • Azure Blob Storage (large file uploads)
- • Azure Functions (custom backend logic)
- • Azure AI Services (chatbot, OCR)
Costs: Variable, typically €20-100/month
✓ Only needed for very specialised requirements
4 External Developer Support (Optional)
What is it? Maintenance, updates, new features through external service providers.
Typical support packages:
- • 5 hours/month: approx. €500/month
- • 10 hours/month: approx. €900/month
- • On-demand (without retainer): €100-150/hour
✓ Many companies manage Power Pages completely in-house (low-code!)
💡 Reality for 80% of mid-market B2B portals:
Costs = Base licence + Authenticated Users. No Capacity, no Premium Connectors, no Azure.
Simple, transparent, predictable.
Total Cost of Ownership: 3-Year Calculation
What does a Power Pages portal really cost over 3 years? Here's the honest calculation for a typical mid-market B2B portal with 500 users:
| Cost Position | Year 1 | Year 2 | Year 3 | Total |
|---|---|---|---|---|
| One-time Costs | ||||
| • Implementation & Setup (8-12 weeks) | €75,000 | — | — | €75,000 |
| Recurring Costs (per year) | ||||
| • Base Licence (€200/month) | €2,400 | €2,400 | €2,400 | €7,200 |
| • Authenticated Users (250 active) | €4,800 | €4,800 | €4,800 | €14,400 |
| → 2× 100-pack @ €317/month | ||||
| Total Cost of Ownership | €82,200 | €7,200 | €7,200 | €96,600 |
📊 Per User/Year (Year 1)
€82,200 ÷ 250 active users = €329 per user
(including implementation)
📊 Per User/Year (from Year 2)
€7,200 ÷ 250 active users = €29 per user
(licences only)
Is It Worth It? ROI Calculation
💰 Typical ROI Calculation (500 Users)
✓ Savings Through Self-Service
- • Support ticket reduction (40%): €48,000/year
- • Elimination of status enquiries: €21,600/year
- • Automated onboarding: €18,000/year
- Total Savings: €87,600/year
− Power Pages Costs
- • Year 1 (incl. implementation): €82,200
- • Year 2 (licences only): €7,200
- • Year 3 (licences only): €7,200
📈 Net Benefit (3 Years)
- • Year 1: €87,600 − €82,200 = +€5,400
- • Year 2: €87,600 − €7,200 = +€80,400
- • Year 3: €87,600 − €7,200 = +€80,400
- Total: +€166,200 over 3 years
🎯 Break-Even: After 9 months the portal has paid for itself. Everything after is pure profit.
⚡ Quick Calculator: Your Licences
How to calculate your monthly costs:
- 1. Count your B2B customers needing login (e.g. 500)
- 2. Multiply by 0.5 (activity rate) = 250 active users/month
- 3. Subtract 100 (included in base licence) = 150 additional users
- 4. Divide by 100 and round up = 2 User Packs
- 5. Calculate: €200 (Base) + (2 × €317) = €834/month
Prefer concrete numbers for your project?
Free Calculation in Initial CallQuestions About Licensing & Costs?
In a free 30-minute call we'll calculate your exact costs together and show you how the portal pays for itself.
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